Exchange and Return Guarantee

You can return the products you purchased free of charge for 14 days from the awards you receive from Franko Armondi.

You need to follow the process of Refund and Cancellation;

01- My Account> My Refund Requests> Create New Request.

02- Choose the product you want to return.

03- Select the return request and return type.

04- Fill in the IBAN and IBAN recipient name, surname part to be refunded.

05- Explain the reason for your return in the notes section.

06- Pack the product you will return and deliver it to the cargo company we have contracted with by "Adding the Order Number" and using our office address.

07- You can contact us to get information about the return process or check my account> Return requests.

Return and Exchange Address: Gökalp Mahallesi Zübeyde Hanım Cad. No: 50 / B Zeytinburnu / Istanbul / TURKEY

Return Conditions:

* The product you purchased is not damaged,

* With all complementary accessories, if any,

* It must be sent at the same time with promotional and promotional products, if any.

Things You Need To Pay Attention To Cancellation And Refunds:

* It is not possible to return or change the damaged ones, whose invoice and accessories are missing.
* When your order reaches you, if there is any problem with the product, you must report it to [email protected] the same day. Our customer representatives will get back on the subject as soon as possible.
* For return and exchange transactions, you can send products with Aras Kargo using our return and exchange address.
* For information about returns and exchanges; Call us on +90 212 558 91 12.

** Upon receipt of your cargo, after technical checks are made: Your returns will be reflected on you over 10 days depending on your bank. The product is charged for exchange, but the return freight is charged from the return process. This time online.frankoarmondi.com cannot intervene.